Get expert technical support, troubleshooting, and customer service for your POS system in Tanzania and East Africa. Our local support team is here to help you succeed.
Professional, reliable, and local support when you need it most
Round-the-clock support for critical issues. Our team is always available to help you resolve problems quickly and keep your business running smoothly.
Based in Dar es Salaam, Tanzania with deep understanding of local business needs and challenges. We speak your language and know your market.
Certified technicians and support specialists with years of experience in POS systems and business software. Get solutions from the experts.
Average response time of under 2 hours for critical issues. We understand that every minute counts when your business operations are affected.
Comprehensive training programs to help your team master the POS system. From basic operations to advanced features, we've got you covered.
We monitor your system health and alert you to potential issues before they become problems. Prevent downtime with our proactive approach.
Choose the support method that works best for you
Speak directly with our support team for immediate assistance. Available 24/7 for critical issues and during business hours for general inquiries.
Get instant help through our live chat system. Connect with support agents in real-time for quick questions and technical assistance.
Send detailed descriptions of your issues for comprehensive support. Perfect for complex problems that require detailed analysis.
Create and track support tickets for ongoing issues. Get updates on progress and maintain a complete history of your support requests.
Allow our technicians to access your system remotely for quick problem resolution. Secure, safe, and efficient troubleshooting.
For complex issues requiring physical presence, our technicians can visit your location in Dar es Salaam and surrounding areas.
Quick answers to common support questions
We provide 24/7 support for critical issues that affect your business operations. For general inquiries and non-urgent matters, our support team is available Monday to Friday, 8:00 AM to 6:00 PM East Africa Time.
Our response times vary by priority level: Critical issues (system down) - within 1 hour, High priority - within 4 hours, Medium priority - within 8 hours, Low priority - within 24 hours. We're committed to resolving issues as quickly as possible.
Yes! We offer comprehensive training programs for new users, including video tutorials, user manuals, and personalized training sessions. Our training team can work with your staff to ensure everyone is comfortable using the system effectively.
Absolutely! Our support team can assist with hardware installation, setup, and configuration. We work with all major POS hardware brands and can help you choose the right equipment for your business needs.
Yes, our remote support system uses enterprise-grade encryption and security protocols. We never access your system without explicit permission, and all sessions are logged and monitored for security purposes.
Our support team is ready to assist you with any questions or technical issues. Don't let problems slow down your business - get help now!