Frequently Asked Questions

Kaunta is a comprehensive point of sale (POS) system specifically designed for businesses in Tanzania and East Africa. It's considered the best POS system in Tanzania because it:

• Offers local payment integrations (M-Pesa, Airtel Money, Tigo Pesa)
• Provides multi-language support including Swahili
• Complies with Tanzanian tax regulations and reporting requirements
• Offers offline functionality for areas with poor internet connectivity
• Provides 24/7 local customer support in Swahili and English
• Offers competitive pricing suitable for the East African market

While international POS systems like Square and Toast are excellent, Kaunta is specifically optimized for the Tanzanian and East African market:

• Local Payment Methods: Kaunta integrates with M-Pesa, Airtel Money, and Tigo Pesa, while international systems often don't support these local payment methods
• Local Compliance: Built-in support for Tanzanian tax regulations and reporting requirements
• Language Support: Full Swahili language support, which international systems typically don't offer
• Local Support: 24/7 customer support in Swahili and English with local understanding
• Offline Functionality: Works without internet, crucial for areas with connectivity issues
• Cost-Effective: Pricing designed for the East African market

Kaunta is designed for all types of businesses in Tanzania and East Africa:

• Retail Stores: Clothing shops, electronics stores, supermarkets, convenience stores
• Restaurants & Cafes: Full-service restaurants, fast food, coffee shops, food trucks
• Service Businesses: Salons, spas, repair shops, professional services
• Entertainment: Bars, clubs, cinemas, event venues
• Healthcare: Pharmacies, clinics, medical practices
• Automotive: Gas stations, car washes, auto repair shops
• Manufacturing: Small to medium manufacturing businesses

Kaunta stands out as the best POS system in East Africa with these key features:

• Local Payment Integration: Seamless integration with M-Pesa, Airtel Money, Tigo Pesa, and traditional card payments
• Multi-Location Management: Manage multiple branches from a single dashboard
• Inventory Management: Real-time stock tracking, low stock alerts, and automated reordering
• Customer Management: Customer profiles, loyalty programs, and purchase history
• Advanced Analytics: Detailed sales reports, profit analysis, and business insights
• Offline Mode: Continue operations even without internet connectivity
• Multi-Language Support: English and Swahili interface
• Mobile App: Manage your business from anywhere with our mobile application
• API Access: Integrate with other business systems and applications

Yes! Kaunta fully supports all major mobile money platforms in Tanzania and East Africa:

• M-Pesa: Complete integration with Safaricom's M-Pesa for both sending and receiving payments
• Airtel Money: Full support for Airtel Money transactions
• Tigo Pesa: Seamless integration with Tigo's mobile money service
• EzyPesa: Support for EzyPesa mobile money
• Traditional Cards: Visa, Mastercard, and other international payment methods

This comprehensive payment support makes Kaunta the most versatile POS system in Tanzania, allowing customers to pay using their preferred method.

Absolutely! Kaunta's offline functionality is one of the key reasons it's the best POS system in Tanzania:

• Offline Sales: Process sales and transactions without internet connection
• Data Synchronization: Automatically syncs all data when connection is restored
• Local Storage: All data is stored locally on your device
• Offline Inventory: Update inventory and check stock levels offline
• Offline Reports: Generate basic reports without internet

This feature is especially important in Tanzania where internet connectivity can be unreliable in some areas.

Kaunta offers the most competitive pricing for POS systems in Tanzania:

• Starter Plan: TZS 30,000/month - Perfect for small businesses with up to 5 users
• Professional Plan: TZS 65,000/month - Ideal for growing businesses with up to 25 users
• Enterprise Plan: TZS 1,500,000 onetime local for unlimiteed warehouses with unlimited users

Compared to international POS systems that often charge in USD with additional fees for local payment methods, Kaunta provides:

• No hidden fees for mobile money transactions
• Local currency support
• Free local customer support
• No setup fees
• Free training and onboarding

Yes! Kaunta offers a comprehensive free trial to help you experience why it's the best POS system in Tanzania:

• 30-Day Free Trial: Full access to all features for 30 days
• No Credit Card Required: Start your trial without any payment information
• Full Feature Access: Try all features including mobile money integration
• Free Setup Support: Our team helps you set up your trial account
• Data Migration: Free assistance migrating from other POS systems
• No Obligation: Cancel anytime during the trial period

This risk-free trial allows you to experience Kaunta's superior features before making any commitment.

Kaunta is transparent about all costs - no hidden fees:

• Monthly Subscription: Clear, predictable monthly fees based on your plan
• No Transaction Fees: Kaunta doesn't charge additional fees on your sales
• Mobile Money Fees: Only standard mobile money provider fees apply (same as cash transactions)
• No Setup Fees: Free account setup and training
• No Cancellation Fees: Cancel anytime without penalties
• No Data Export Fees: Free data export if you decide to switch systems

This transparency makes Kaunta the most cost-effective POS solution in Tanzania.

Kaunta is designed for quick and easy setup:

• Basic Setup: 15-30 minutes to create your account and start using
• Full Implementation: 1-2 days for complete setup including inventory and staff training
• Data Migration: 1-3 days if migrating from another POS system
• Multi-Location: Additional 1 day per location

Our local support team provides free setup assistance to ensure you're up and running quickly.

Kaunta works with standard business equipment:

• Computer/Tablet: Any Windows, Mac, or Android device
• Internet Connection: Basic internet for initial setup and data sync
• Receipt Printer: Optional - works with most thermal printers
• Barcode Scanner: Optional - for inventory management
• Cash Drawer: Optional - for cash transactions

Kaunta is designed to work with existing equipment, making it the most accessible POS system in Tanzania.

Yes! Kaunta offers free data migration services:

• Customer Data: Import customer information and purchase history
• Inventory Data: Transfer product catalogs and stock levels
• Sales History: Import historical sales data for reporting
• Staff Information: Transfer employee accounts and permissions
• Multiple Formats: Support for CSV, Excel, and other common formats

Our technical team handles the migration process to ensure no data loss during the transition.

Kaunta provides comprehensive local support:

• 24/7 Customer Support: Available in Swahili and English
• Local Support Team: Based in Dar es Salaam with local market understanding
• Multiple Channels: Phone, email, live chat, and WhatsApp support
• Free Training: Comprehensive training for you and your staff
• Online Resources: Video tutorials, documentation, and help center
• On-Site Support: Available for enterprise customers

This local support network makes Kaunta the most accessible POS system in Tanzania.

Yes! Kaunta includes comprehensive training at no additional cost:

• Initial Setup Training: 2-3 hours of personalized training for your team
• Ongoing Training: Regular webinars and training sessions
• Video Tutorials: Extensive library of step-by-step video guides
• Documentation: Comprehensive user manuals and guides
• Best Practices: Training on business optimization and best practices
• Advanced Features: Training on advanced features as your business grows

This commitment to training ensures you get maximum value from your POS investment.

Kaunta is built with security and compliance as top priorities:

• Data Encryption: All data is encrypted using industry-standard protocols
• Local Data Centers: Data stored in secure, local facilities
• TRA Compliance: Built-in compliance with Tanzania Revenue Authority requirements
• VAT Reporting: Automatic VAT calculation and reporting
• Audit Trails: Complete audit trails for all transactions
• User Permissions: Granular user access controls
• Regular Backups: Automatic daily backups of all data
• GDPR Compliance: Meets international data protection standards

This comprehensive security approach makes Kaunta the most trusted POS system in Tanzania.

Kaunta provides robust data protection:

• Automatic Backups: Daily automatic backups of all business data
• Multiple Locations: Data backed up to multiple secure locations
• Real-time Sync: Data synchronized in real-time across all devices
• Disaster Recovery: Comprehensive disaster recovery procedures
• Data Export: Easy export of your data at any time
• Offline Protection: Local data storage protects against internet outages

This multi-layered approach ensures your business data is always safe and accessible.